Legal
Shipping & Lead Time
How custom polo orders are scheduled, packed and dispatched.
Production scheduling
A production slot is confirmed once the artwork is approved and the agreed deposit is received. The 10–15 day planning figure used across this site is an indicative window and is confirmed per order against current capacity.
Shipping terms
We quote FOB Guangzhou by default and can quote DDP for many destinations. Freight, duties, insurance and destination paperwork depend on country and volume, so they are stated on the quotation rather than as a blanket promise. Confirm the Incoterm you need before issuing a purchase order.
Packing
Garments are folded, size-sorted and packed by style and colour. Neutral packaging and your own labels or hang tags are available on repeat runs when requested at the order stage.
Size labels
Asia-graded labels can be replaced with US or EU size labels on request. Ask for the measurement sheet for the exact block before a large rollout, because letter sizes are not transferable between grading systems.
Documents
The commercial invoice, packing list and any laboratory reports requested are prepared against the order. Tell us at the quotation stage if your import process needs a specific document.